Alligator Automation is leader in End Of Line Packaging Automation. Alligators is helping the
customersby supplying turn-key projects for their exact end of line packaging needs. Within
very short time company emerged as a pioneer in end of line automation field.
The industrial automation field is growing at an exceptionally rapid rate. The opportunity
for professional development is limitless. If you would like to work with a technologically
advanced company in a fast paced challenging environment contact us today.
We are always in need of talented professionals. If you think you have the required skill
sets please upload your latest CV at hr@alligators.in and we’ll get in touch with you.
Service Engineer - Chennai
Designation
Field Service Engineer
Qualification
Degree or Diploma in Mechanical Engineering.
Experience
3-5 years
Location
Chennai
Field Service Engineer Job Objective
The Field Service Engineer (FSE) will perform installation and continuous services on robotic packaging equipment. The FSE will perform customer support activities involving onsite installation, service, repair, hardware/software integration, process and development support, production support, troubleshooting, and training at customer site in a timely and cost-effective manner. Domestic and international travel required. If required weekend and holiday availability required.
Job Duties and Responsibilities
- The FSE will perform work in house and at the customer’s site.
- Provides service and technical interface between customer and Alligator Automation.
- Assists engineering with FAT, and installation prep work.
- Conduct on-site installation, commissioning, service, training, and maintenance.
- Advise customer on operation, maintenance, and modifications.
- Answer technical questions on equipment, and work with customer to troubleshoot problems.
- The FSE communicates with management, and the end user to help determine the appropriate action plan to resolve issues promptly.
- The FSE communicates daily with the Service Manager to ensure all open jobs are being handled promptly.
- The FSE works collaboratively with the Customer Service Team to guarantee customer satisfaction.
- Respond to phone support request as assigned.
- Be able to evaluate and determine solutions working as a team or individual.
- Turn in accurate detailed reports in a timely manner. Respond promptly to all customer service issues.
Field Service Engineer Knowledge, Skills and Abilities
- 3 - 5 years of experience with Automation Field. (Preferred Tyre Industry / Conveyor Installation Exp.)
- Ability to read mechanical drawings using AutoCAd Software.
- Always demonstrates highly ethical behavior and good judgment.
- Effective listening, verbal, and written communications skills, Good problem-solving skills.
- Ability to professionally respond to stressful situations in a patient and timely manner.
- Ensures accurate, timely completion of assigned responsibilities/projects.
- Good analytical and problem-solving skills
- Ability to effectively communicate in writing using written text, mechanical drawings, diagrams and machine schematics to describe a problem or suggested.
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